Frequently Asked Questions

Account Information

How do I create an account? Click on "Sign In," located below the search box on the upper right-hand corner of the screen. Select "Register" and enter your e-mail address and all of the remaining information.   

How do I change my password? To change your password, please click on "Sign In" and the Sign In box appears. Click on "Reset Password."

How can I change my account information? To change your account information, please contact the Region 4 Shipping Department via e-mail at shipping@esc4.net or by phone at 713.744.6302.

What does it mean if I receive a message saying that I have exceeded my user sessions or access limit?

This message could be received for a few reasons. Some common reasons are listed below:

  • If you close an Internet browser without logging out of the Region 4 Hub and then immediately try to sign back in, the system will temporarily end your session. To access your account, log out completely, clear your cache, and/or wait a few minutes to access the system again.
  • If you have signed in to your account on more than one device at the same time, the system may end your session because it has recognized too many simultaneous users. To access your account, log out completely, clear your cache, and/or wait a few minutes to access the system again.
  • If you share your log-in information with someone else who signs into your account when you also have signed in to it, the system will remove both of you because it has recognized too many simultaneous users. To access your account, do not share your access information with other individuals.
  • If you still cannot access your account, contact the Region 4 Shipping Department via e-mail at shipping@esc4.net or by phone at 713.744.6302.

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Purchasing Information

What is the Region 4 Store? The Region 4 Store is a web-based catalog of all Region 4 products. Some products include digital access to all or portions of the content and some are sold as digital-only products. Digital access is available at the Region 4 Hub. Many product descriptions include a preview of selected pages.
What is the Region 4 Hub? The Region 4 Hub is a web-based catalog of Region 4 digital-only products and products with digital components. All product descriptions include a preview of selected pages.
How do I make purchases on the Region 4 Store? The Region 4 Store accepts purchase orders and credit card payments. Please be prepared to provide a contact for billing and for digital access (when applicable).
How do I make purchases on the Region 4 Hub? The Region 4 Hub accepts only credit card payments. To make a tax-exempt purchase or to submit a purchase order, please contact the Region 4 Shipping Department via e-mail at shipping@esc4.net or by phone at 713.744.6302. Please include the exact product title and/or product ID in communication.
How do I make a tax-exempt purchase? To make a tax-exempt purchase, please contact the Region 4 Shipping Department via e-mail at shipping@esc4.net or by phone at 713.744.6302.
How do I access purchased products? New users will need to create a Region 4 Hub account. See “How do I create an account?” for more information. 
  • If the product is offered in both print and digital formats, users should log in to the Region 4 Hub and redeem the access code provided at the time of purchase. To redeem your purchase, click “My Bookshelf” in the menu bar. Your online bookshelf will display all products to which you have digital access. Note: Products will automatically display in your account following a credit card purchase.
  • Digital-Only Products
    • Purchased with a purchase order
      • You can access your purchase via an access code provided to you by the district purchaser or the product will be available on the Hub Bookshelf associated with the account.
    • Purchased with a credit card (Tax-exempted purchases cannot be made with a credit card.)
      • Once the credit card transaction is complete, the product will be available on the Hub Bookshelf associated with the account.
What happens if a district purchases a product with a limited license (e.g., 3-year digital license) for a teacher who leaves at some point during the license period? Licenses may be removed or transferred to another user for the remainder of the license period. To remove access or transfer access, please contact the Region 4 Shipping Department via e-mail at shipping@esc4.net or by phone at 713.744.6302.
 
Click here to contact Region 4 regarding the following:
  • Product Content
  • Purchase Orders
  • Quotes
  • Shipping and Delivery
  • Store or Hub Access

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Other Questions

Can I download or print from the Region 4 Hub? Download or print access is dependent on the product purchased. Please review the product description for details about downloading and printing access. For products with print access, pages may be printed one at a time.

Which Internet browser is most compatible with the Region 4 Hub? Google Chrome® and Mozilla Firefox® are the recommended browsers for use of the Region 4 Hub. Use of Internet Explorer® may cause some features of the Hub to work improperly. 

Is a Region 4 account different than a Region 4 Hub account? Yes. A Region 4 account is found at www.esc4.net and hosts workshop transcripts and certificates. A Region 4 Hub account is found at r4hub.esc4.net and provides access to products that come with a digital license.

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